Vibha Sharma
Sr. Product Manager @ ServiceNow
Building AI-powered products that simplify complex work!
With a strong background in product management (starting from analytics, conversational AI and now GenAI platforms), I bring a strategic and analytical approach to solving complex challenges. My passion for continuous learning and adaptability drives me to stay ahead in an ever-evolving industry. I specialize in turning ambiguous AI capabilities into scalable, customer-centric products & focus on measurable outcomes - adoption, efficiency, and revenue…not just models and demos.
What I do
- Build 0→1 GenAI products
- Design AI agents for enterprise workflows
- Translate complex AI systems into usable experiences
- Partner deeply with engineering & design
- Drive measurable business impact
Product & AI Toolkit
Featured Projects & Case Studies
AI Project Risks
AI agent that proactively identifies project risks using internal SPM data.
Impact: Faster risk visibility, reduced manual effort
Tech: RAG, LLMs, structured data
AI Feedback Summary
GenAI-based summarization of large feedback volumes.
Impact: 50% reduction in PM analysis time
Multilingual Chat & Voice Bots
Built English, Hindi & Arabic chatbots/voicebots for enterprise & government clients.
Impact: +15% automation
Blogs
- Welcome to My World: AI, Product Thinking & Personal Growth
- How to Improve PhonePe: A Simple Guide to Boosting Retention and Engagement
- How AI Agents Are Changing Product Management
- RAG for Product Managers: A Practical Guide
- From Analytics to PM
👉 Read more on Medium (Upcoming) & few case studies here